Warranty and repairs

Mettenmeier Mobile Solutions GmbH (hereinafter "MMS") warrants that the delivered goods are free from defects and possess any warranted characteristics. Information in catalogs, price lists, and other informational materials provided to the customer by MMS, as well as product descriptions, are in no way to be understood as a warranty of characteristics.

The buyer's warranty rights require that he inspects the delivered item after handover and notifies MMS of any defects in writing immediately, but no later than two weeks after handover; hidden defects must be reported to MMS in writing immediately after their discovery.

In the event of any complaint regarding defects, MMS reserves the right to inspect and examine the defective item. The customer will grant MMS the necessary time and opportunity for this purpose. MMS may also require the customer to return the defective item to MMS at their own expense. If a complaint by the customer proves to be unjustified, the customer is obligated to reimburse MMS for all expenses incurred in this connection – e.g., travel and installation costs or shipping costs.

MMS will, at its own discretion, remedy defects covered by warranty by repair or replacement free of charge to the customer. The customer will grant MMS the necessary time and opportunity for repair or replacement. Only in urgent cases where operational safety is at risk, to prevent disproportionately large losses, or if MMS is in default with remedying the defect, does the customer have the right, after immediate notification to MMS, to remedy the defect himself or have it remedied by a third party and to demand reimbursement of the necessary costs from MMS.

The customer agrees to use the devices only for the purpose intended by MMS and to comply with the environmental conditions and device-specific requirements as outlined in the device documentation. Improper handling of the devices by the customer will void the warranty with respect to any resulting defects. This also applies to replacement devices provided. A technically necessary battery replacement cannot be performed free of charge unless there is a legally identifiable defect in the battery.

No free replacement will be provided for components that show signs of wear and tear from normal use.

The customer is responsible for recovering or restoring lost or altered data and programs, as well as for protecting their confidential data. Upon request, MMS will perform data backup for an additional fee. The customer is obligated to change any passwords required for full access to temporary passwords before shipping the device(s) and to include these temporary passwords with the shipment.
The customer must properly package the device(s), include a brief description of the defect, and send it to MMS at their own expense. In the event of a justified complaint, MMS will bear the return shipping costs.

Unauthorized repairs, modifications, and alterations, as well as the removal and installation of components, improper handling, or modifications of the device by personnel not trained and authorized by MMS will void the warranty. Furthermore, the customer is free to prove that such actions did not cause a defect in order to make a warranty claim.

Parts replaced by MMS become the property of MMS.

MMS accepts no liability for damages resulting from unsuitable or improper use, faulty assembly, faulty commissioning, faulty modifications or repairs by the customer or third parties, natural wear and tear, faulty handling, faulty installation, unsuitable operating materials, replacement parts used by the customer or third parties, or faulty electromechanical or electrical influences, provided that the damages are not attributable to MMS. Furthermore, the warranty obligation does not extend to defects resulting from improper handling, storage, or similar actions by the customer.

MMS will bear the material, insurance and labor costs incurred for the purpose of rectification or replacement, provided that the defect complained of by the customer exists or is acknowledged.

If the rectification of a defect covered by warranty fails through repair or replacement, the buyer may, at their discretion, rescind the contract relating to the defective item or demand an appropriate price reduction. The limitation period for warranty claims is 12 months. The manufacturer's warranty details are as follows:

• Getac X500, B300: 60 months
• Getac A140, B360, F110, K120, RX10, RX10H, S400, S410, S510, T800, UX10, V110, X600, ZX10, ZX70 and ZX80: 36 months
• all other computers, handhelds and smartphones: 12 months
• Accessories, software, and service for the above-mentioned computers: as per manufacturer's specifications.

The point in time at which the risk passes is also decisive for warranty claims arising from remedial work that only took place after delivery.

Warranty for used goods is excluded, and the limitation period for further claims for defects is one year. This exclusion does not apply to damages caused by gross negligence or intent, damages resulting from injury to life, body, or health, damages based on a negligent breach of duty, or damages resulting from a breach of essential contractual obligations. Essential contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the buyer may regularly rely. In the case of fraudulent concealment of a defect, or in the case of the assumption of a guarantee for the condition of the purchased item at the time of the transfer of risk within the meaning of Section 444 of the German Civil Code (BGB), or if the item was used for a building in accordance with its usual purpose and caused its defectiveness, the buyer's rights are governed exclusively by the statutory provisions.

For repairs outside of warranty: Every computer or accessory sent in will be entered into an RMA process by MMS. A service fee of €125.00 net, plus shipping costs and applicable VAT, will be charged for the necessary troubleshooting and cost estimate preparation. This service fee is charged both if the repair is commissioned and if the repair offer is declined. The service fee includes: goods/repair receipt (including recording of the supplied parts), issuing an RMA number (if not already done), confirmation of receipt via email to the sender, inspection of the device for the described fault to estimate the expected repair time and required materials, consultation with the sender if necessary, preparation and dispatch of the cost estimate, order acceptance, preparation of shipping documents, customs clearance for import/export if necessary, secure packaging, ordering of the shipping provider (e.g., UPS), and, if necessary, an email notification with the tracking number to the sender. Warranty information regarding repairs is as stated above.