Warranty and repairs

Mettenmeier Mobile Solutions GmbH (hereinafter "MMS") guarantees that the delivered goods are free of defects and exhibit any warranted characteristics. Information in catalogs, price lists, and other information provided to the customer by MMS, as well as product descriptions, are in no way to be understood as a warranty of characteristics.

The purchaser's warranty rights require that the purchaser inspects the delivery item after delivery and notifies MMS of any defects in writing immediately, but no later than two weeks after delivery; hidden defects must be notified to MMS in writing immediately after their discovery.

In the event of any complaint, MMS shall be entitled to inspect and examine the defective delivery item. The customer shall grant MMS the necessary time and opportunity to do so. MMS may also require the customer to return the defective delivery item to MMS at its own expense. If a complaint by the customer proves to be unjustified, the customer shall reimburse MMS for all expenses incurred in this connection, e.g., travel and installation costs or shipping costs.

MMS will remedy defects subject to warranty, at its own discretion, by repair or replacement free of charge to the customer. The customer will grant MMS the time and opportunity necessary for the repair or replacement. Only in urgent cases where operational safety is at risk or to prevent disproportionately large damages, or if MMS is in default with the remedy of the defect, does the customer have the right, after prompt notification to MMS, to remedy the defect itself or have it remedied by a third party and to demand reimbursement of the necessary costs from MMS.

The purchaser undertakes to use the devices only for the purpose intended by MMS and to comply with the environmental conditions and device-specific requirements according to the guidelines in the device documentation. Improper handling of the devices by the purchaser will result in the exclusion of the warranty with regard to the resulting defect. This also applies to provided replacement devices. A technically necessary battery replacement cannot be performed free of charge unless there is a legal defect in the battery.

No free replacement will be made for components that show signs of normal wear and tear.

The purchaser is responsible for the recovery or restoration of lost or modified data and programs, as well as for the protection of their confidential data. Upon request, MMS will provide data backup for a separate fee. The purchaser agrees to change any passwords required for full access to temporary passwords before shipping the device(s) and to include these passwords with the shipment.
The purchaser must properly package the device(s), provide a brief description of the defect, and send it to MMS at their own expense. In the event of a justified complaint, the return shipment will be at MMS's expense.

Unauthorized repairs, additions, modifications, removal and installation of components, improper handling, or modifications to the device by personnel not trained and authorized by MMS will void the warranty. Furthermore, the purchaser is free to provide evidence that such actions did not result in a defect in order to claim under the warranty.

Parts replaced by MMS become the property of MMS.

MMS assumes no liability for damages resulting from unsuitable or improper use, faulty assembly, faulty commissioning, faulty modifications or repairs by the customer or third parties, natural wear and tear, faulty handling, faulty installation, unsuitable operating materials, replacement materials used by the customer or third parties, or faulty electromechanical or electrical influences, unless MMS is responsible for the damage. Furthermore, the warranty obligation does not extend to defects resulting from improper handling, storage, or similar on the part of the customer.

MMS shall bear the material, insurance and labor costs incurred for the purpose of repair or replacement, provided that the defect complained of by the customer exists or is acknowledged.

If the remedy of a warranty defect fails through repair or replacement, the purchaser may, at his or her discretion, cancel the contract relating to the defective delivery item or demand a reasonable reduction in the price. The limitation period for warranty claims is 12 months. The manufacturer's warranty is as follows:

• Getac X500, B300: 60 months
• Getac A140, B360, F110, K120, RX10, RX10H, S400, S410, S510, T800, UX10, V110, X600, ZX10, ZX70 and ZX80: 36 months
• all other computers, handhelds and smartphones: 12 months
• Accessories, software, services for the above-mentioned computers: according to manufacturer's specifications

The time of transfer of risk is also decisive for warranty claims arising from repair work that was carried out after delivery.

The warranty for used items is excluded, and the limitation period for further claims for defects is one year. Damage caused by gross negligence and willful intent, as well as damage resulting from injury to life, limb, or health, damage resulting from a negligent breach of duty, and damage resulting from a breach of essential contractual obligations are expressly not covered by this provision. Essential contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the purchaser may regularly rely. In the event of fraudulent concealment of a defect or in the event of a guarantee being given for the quality of the purchased item at the time of transfer of risk within the meaning of Section 444 of the German Civil Code (BGB), or if the item was used for a building in accordance with its usual purpose and caused its defectiveness, the purchaser's rights are governed exclusively by statutory provisions.

The following applies to repairs outside of the warranty: Every computer or accessory sent in will be entered into an RMA process by MMS. A flat-rate service fee of €125.00 net plus shipping costs and the applicable VAT will be charged for the troubleshooting work and the preparation of the cost estimate. This flat-rate service fee will be charged in the event of a repair order or if the repair offer is rejected. The flat-rate service fee includes: Acceptance of goods/repair (including recording of the supplied parts), assignment of an RMA number (if not previously done), receipt notification via email to the sender, inspection of the device for the described error to estimate the expected repair time and materials to be replaced, consultation with the sender if necessary, preparation and dispatch of the cost estimate, order acceptance, preparation of delivery documents, customs clearance for import or export if necessary, transport-safe packaging, ordering the sender (e.g. UPS), and, if necessary, an information email with a tracking number to the sender. For warranty on repairs, see above.