Warranty and repairs

MM guarantees that the goods delivered are free of defects and have any guaranteed properties. Information in catalogues, price lists and other information material provided to the customer by MM as well as information describing the product are in no way to be understood as a guarantee of properties.

The purchaser's warranty rights require that he inspects the delivery item after delivery and notifies MM of any defects in writing immediately, but no later than two weeks after delivery; hidden defects must be notified to MM in writing immediately after they are discovered.

In the event of any complaint of defects, MM has the right to inspect and examine the delivery item in question. The customer will grant MM the necessary time and opportunity to do so. MM can also require the customer to return the delivery item in question to MM at its own expense. If a complaint of defects by the customer proves to be unjustified, the customer is obliged to reimburse MM for all expenses incurred in this connection - e.g. travel and installation costs or shipping costs.

MM will remedy defects subject to warranty at its own discretion by repairing or replacing the goods free of charge to the customer. The customer will grant MM the time and opportunity necessary for the repair or replacement. Only in urgent cases where operational safety is at risk or to prevent disproportionately large damage or if MM is in default with the remedy of the defect, the customer has the right, after immediately informing MM, to remedy the defect itself or have it remedied by a third party and to demand reimbursement of the necessary costs from MM.

The customer undertakes to use the devices only for the purpose intended by MM and to comply with the environmental conditions and device-specific requirements in accordance with the guidelines in the device documentation. Improper handling of the devices by the customer will lead to the exclusion of the warranty with regard to the resulting defect. This also applies to replacement devices provided. A technically necessary battery replacement cannot be carried out free of charge unless there is a legal defect in the battery.

No free replacement will be made for components that show signs of use due to normal wear and tear.

The customer is responsible for the recovery or restoration of lost or modified data and programs as well as for the protection of his confidential data. On request, MM will undertake data backup for a separate service charge. The customer undertakes to change any passwords set up and required for full access to temporary passwords before the device(s) are shipped and to enclose these with the shipment.
The customer must package the device(s) properly, provide a brief description of the fault and send it to MM at his own expense. In the event of a justified complaint of defects, the return shipment will be at MM's expense.

Unauthorized repairs, additions and modifications, removal and installation of components, improper handling or modifications to the device by personnel not trained and authorized by MM will result in the loss of the warranty claim. In order to claim the warranty, the customer is also free to provide evidence that such actions did not lead to a defect.

Parts replaced by MM become the property of MM.

MM accepts no liability for damages caused by unsuitable or improper use, faulty assembly, faulty commissioning, faulty modifications or repair work by the customer or third parties, natural wear and tear, faulty handling, faulty installation, unsuitable operating materials, replacement materials used by the customer or third parties or faulty electromechanical or electrical influences, provided that the damage is not the responsibility of MM. The warranty obligation also does not extend to defects that are attributable to improper handling, storage or the like by the customer.

MM will bear the material, insurance and labor costs incurred for the purpose of repair or replacement delivery, provided that the defect complained of by the customer exists or is acknowledged.

If the elimination of a defect covered by the warranty fails by repair or replacement delivery, the customer can, at his discretion, cancel the contract relating to the defective delivery item or demand an appropriate reduction in the price. The limitation period for the warranty claim is 12 months. The manufacturer's guarantee is as follows:

  • Getac X500, B300: 60 months
  • Getac S410, V110, F110, T800, T800-Ex, A140, RX10, RX10H and ZX70: 36 months
  • all other computers, handhelds and smartphones: 12 months
  • Accessories, software, services for the above mentioned computers: according to manufacturer specifications

The time of transfer of risk is also decisive for warranty claims arising from repair work that was carried out after delivery.
The warranty for used items is excluded and the limitation period for further claims for defects is one year, whereby damage caused by gross negligence and intent, as well as damage resulting from injury to life, body and health, damage resulting from a negligent breach of duty, and damage resulting from a breach of essential contractual obligations are expressly not covered by this regulation. Essential contractual obligations are those obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the customer can regularly rely. In the case of fraudulent concealment of a defect or in the case of the assumption of a guarantee for the quality of the purchased item at the time of transfer of risk within the meaning of Section 444 of the German Civil Code (BGB) or if the item was used for a building in accordance with its usual use and caused its defectiveness, the rights of the customer are governed exclusively by the statutory provisions.

The following applies to repairs outside the warranty: Every pen computer or accessory sent in is entered into an RMA procedure by MM. A service fee of EUR 125.00 net plus shipping costs and the applicable sales tax is charged for the work involved in troubleshooting and preparing the cost estimate. The service fee is charged in the event of a repair order and if the repair offer is rejected. The service fee includes: acceptance of goods/repairs (including acceptance of the parts supplied), assignment of an RMA number (if not done previously), receipt information by email to the sender, checking the device for the described error to estimate the expected repair time and materials to be replaced, if necessary consultation with the sender, preparation and dispatch of the cost estimate, order acceptance, preparation of the delivery documents, if necessary customs clearance for import or export, transport-safe packaging, ordering of the sender (e.g. UPS), if necessary information email with tracking number to the sender. For warranty on repairs, see above.

If you'd like to learn more about us and our products, contact us!

Company Info

CHARGE SHOP

31 Fifth Ave Street

New York, USA

Contact Info

shop@mettenmeier.de

+49 5251 150-500

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